Our US-based team is available to answer questions about accounts, verification, or trading services.
Contact Details
1111 N Capitol Ave
San Jose, CA 95133
United States
Monday to Friday
9:00 AM to 5:00 PM Pacific Time
Use this form for general inquiries. For account-specific matters, please include your registered email address in your message.
Before You Reach Out
A little preparation makes every support interaction more efficient. Here is what helps our team assist you quickly.
Account questions, verification status, transaction inquiries, and fee questions are handled differently. Identifying your question type helps us route your inquiry to the right team member from the start.
For any account-specific inquiry, we need your registered email address to locate your account. We cannot discuss account details without first confirming identity through your registered contact information.
If your inquiry involves a specific transaction, note the date, approximate time, asset type, and direction of the trade. This information significantly speeds up the investigation process and helps us locate the record quickly.
Our KYC Requirements and Crypto Exchange pages cover many common questions about verification and trading. Reviewing these pages before contacting us may answer your question without the wait for a response.
Location