Last Updated: 22 April 2026
This Privacy Policy describes how Ethio American LLC, operating as PrimeAxis ("we," "our," or "us"), collects, uses, discloses, and protects personal information about individuals who visit our website at primeaxis.co.com, open accounts, or use our digital asset trading and software wallet services.
This Policy applies to all personal information we collect in connection with our services in the United States. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have questions about our practices, please contact us at support@primeaxis.co.com.
We operate as a registered Money Services Business under the regulations of the Financial Crimes Enforcement Network (FinCEN). Our data practices reflect the obligations imposed by the Bank Secrecy Act (BSA), the USA PATRIOT Act, and applicable state privacy laws.
We collect personal information in several ways and across different contexts. The categories of information we collect include:
Identity Information: Full legal name, date of birth, government-issued identification number (such as Social Security Number where legally required), copies of government-issued photo identification, and selfie verification images. This information is collected as part of our mandatory Know Your Customer (KYC) process.
Contact Information: Email address, phone number, and residential address. This information is used to communicate with you about your account and for identity verification purposes.
Financial Information: Transaction history, wallet addresses, and details of digital asset transactions conducted through the platform. This information is retained as required by the Bank Secrecy Act.
Technical Information: IP address, browser type, device identifiers, operating system, referring URLs, and session data collected automatically when you visit our website. This information is collected through cookies and similar technologies as described in our Cookie Policy.
Communications: Records of correspondence between you and our support team, including emails, chat logs, and call records where permitted.
We use the personal information we collect for the following purposes:
Account Creation and Verification: To establish your identity, create your account, and comply with our KYC obligations under applicable law. This includes verifying your identity against government databases and third-party verification services as permitted by law.
Service Delivery: To process digital asset transactions, maintain your software wallet, provide real-time market access, and fulfill all service obligations described in our Terms of Use.
Legal and Regulatory Compliance: To comply with the Bank Secrecy Act, USA PATRIOT Act, FinCEN regulations, applicable state money transmission laws, and any other legal obligation. This includes filing Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) as required.
Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other harmful activity. We maintain active transaction monitoring systems for this purpose.
Communications: To send account notifications, transaction confirmations, service updates, and responses to your inquiries. We do not send unsolicited marketing communications without your consent.
Website Operations: To maintain and improve the functionality and security of our website, diagnose technical issues, and analyze usage patterns to improve user experience.
Under applicable US law, we process personal information on the following grounds:
Legal Obligation: A substantial portion of our data collection and processing is required by federal law, including the Bank Secrecy Act (31 U.S.C. 5311 et seq.), the USA PATRIOT Act (31 U.S.C. 5318), FinCEN regulations (31 C.F.R. Chapter X), and applicable state money transmission statutes. We are not able to operate our licensed services without collecting and processing the information mandated by these laws.
Contractual Necessity: Processing necessary to perform the services described in our Terms of Use, including identity verification, wallet management, and transaction processing.
Legitimate Interests: Processing necessary for fraud prevention, security, and the improvement of our services, where such interests are not overridden by your privacy rights.
Consent: Where we collect information beyond what is legally required, such as analytics cookies, we rely on your consent, which you may withdraw at any time.
We do not sell your personal information to third parties. We share information only in the following circumstances:
Government and Law Enforcement: We are required by law to share information with FinCEN, the IRS, state financial regulators, and law enforcement agencies pursuant to legal process, subpoena, court order, or as required by our BSA obligations including SAR and CTR filings. We may not be permitted to disclose that such reporting has occurred.
Identity Verification Partners: We engage third-party identity verification providers to assist with KYC processing. These providers are contractually bound to use your information only for verification purposes and are prohibited from using it for any other purpose.
Service Providers: We share information with companies that assist in operating our platform, including hosting providers, security services, and technical support providers. All service providers are subject to contractual data protection obligations.
Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, personal information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
With Your Consent: We may share information with third parties when you have given explicit consent to a specific sharing arrangement.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, subject to the following specific requirements:
Under the Bank Secrecy Act (31 C.F.R. 1010.430), we are required to retain certain transaction records for a minimum of five years. This includes records of all transactions, customer identification information, and related correspondence.
Account information is retained for the duration of the account relationship and for five years following account closure or the last transaction, whichever is later, unless a longer retention period is required by law.
Website technical logs and analytics data are retained for a shorter period as described in our Cookie Policy.
When retention is no longer required or permitted, we securely destroy personal information using methods appropriate to the sensitivity of the data.
Subject to applicable law and our legal obligations, you may have the following rights with respect to your personal information:
Access: You may request a copy of the personal information we hold about you. We will respond to verified access requests within 45 days as required under applicable state law.
Correction: You may request correction of inaccurate personal information. Note that we cannot alter information that has been submitted to government authorities as part of our regulatory reporting obligations.
Deletion: You may request deletion of personal information we hold about you. Please be aware that we may be legally required to retain certain information and cannot delete it upon request. We will identify which information can be deleted and which must be retained.
Opt-Out of Sale: We do not sell personal information. This right does not apply to our practices.
To exercise your rights, contact us at support@primeaxis.co.com. We will verify your identity before processing any request. We do not charge a fee for exercising your rights unless requests are excessive or repetitive.
If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), provides you with specific rights regarding your personal information.
Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions including our legal obligations under the BSA.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny services, charge different prices, or provide a different quality of service based on your exercise of privacy rights.
To submit a CCPA request, email support@primeaxis.co.com with the subject line "CCPA Privacy Request." We will respond within 45 days. You may designate an authorized agent to submit a request on your behalf by providing written authorization.
We implement technical and organizational security measures appropriate to the sensitivity of the personal information we hold. These measures include encryption of data in transit and at rest, access controls limiting data access to authorized personnel, activity logging and monitoring, and regular security assessments.
No system is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you believe your account has been compromised, contact us immediately at support@primeaxis.co.com or +1 888 811 2646.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.
For questions about this Privacy Policy or our data practices, contact us:
Ethio American LLC (operating as PrimeAxis)
1111 N Capitol Ave, San Jose, CA 95133
Email: support@primeaxis.co.com
Phone: +1 888 811 2646